Policy
Billing & Refund Policy
This policy applies to all classes taught by ClearSyllabus.
Raise a billing error within 3 months and it is corrected and refunded to the original card.
What you are billed for
You are billed for teaching time after it has been delivered. Time is counted in 30-minute units at $35 per unit, in US dollars. A 60-minute class is 2 units and a 90-minute class is 3 units.
When you are billed
At the end of each calendar month the tutor totals the units taught to you and sends a payment link. The link shows the classes, the units and the amount due.
Cancelling or rescheduling
You can cancel or reschedule a class with no penalty by giving at least 48 hours notice before the class start time. Notice can be given by WhatsApp or email.
Missed classes
A class missed without 48 hours notice counts as delivered and is billed at the normal rate. This includes joining late or not joining at all.
Classes cancelled by the tutor
If the tutor cancels a class, it is not billed. Where possible it is rescheduled for the group.
Billing errors and refunds
If you believe an amount is wrong, contact the tutor within 3 months of the payment date. Confirmed errors are corrected and any overpayment is refunded to the original card used for the payment.
Payment processing
Card and Apple Pay payments are processed by TBC Bank. Your card details are handled entirely by TBC Bank and are never stored by this website.
Questions
For anything about a bill, write to [email] or message [phone] on WhatsApp.